Terms and Conditions

Last updated: 2026-05-31

These Terms of Service ("Terms") govern your use of Itsy, a software service operated by Itsy ehf. ("Itsy", "we", "us", "our"), a company registered in Iceland (registration no. 690925-1330) at Efstaleiti 21, 103 Reykjavík.

In these Terms:

• Customer ("you", "your") means the organization — typically a travel agency — that operates one or more Workspaces and that these Terms are agreed with.
• Workspace means the tenant environment that holds your data and carries your subscription.
• Authorized Users means the individuals you permit to access a Workspace.

By creating a Workspace or using the Service, you agree to these Terms. If you have signed a separate written agreement or order form with us (an "Order"), that Order governs where it conflicts with these Terms.

1. The Service

Itsy is travel agency software covering bookings, payments, inventory, trip management, and related functions. We may add, change, or remove features over time. If a change materially reduces core functionality you rely on, we'll give you reasonable notice.

2. Workspaces and Users

The person who creates a Workspace or accepts these Terms represents that they are authorized to enter into these Terms on behalf of the Customer and to bind it.

You control who has access to your Workspaces and may add or remove Authorized Users at any time. You are responsible for the activity that takes place within your Workspaces and for ensuring your Authorized Users comply with these Terms. Each Authorized User is responsible for keeping their own login credentials secure. Tell us promptly if you suspect any unauthorized access. Account and billing information you provide must be accurate and kept current.

3. Your Data

You own your data. All bookings, client records, supplier information, content, and other data held in your Workspaces ("Customer Data") belong to you, the Customer. Authorized Users may come and go; the data stays with the Workspace. We claim no ownership of it.

We use Customer Data only to provide and improve the Service, and as described in our Privacy Policy. Where we process personal data on your behalf, we act as your data processor under applicable law (including the GDPR/Icelandic data protection law), and a Data Processing Agreement is available on request.

Export and deletion. You can export the Customer Data in a Workspace at any time. If a Workspace is closed or your account ends, you'll have [30] days to export it before we delete it from active systems.

4. Our Intellectual Property

The Itsy software, its features, design, and the "Itsy" name and marks are and remain our property, protected under Icelandic and international law. You may not copy, modify, resell, reverse-engineer, or commercially exploit the Service without our written permission. This does not affect your ownership of Customer Data under Section 3.

5. Acceptable Use

You agree not to:

• Use the Service unlawfully, or to harm, defraud, or impersonate others;
• Attempt to access, disrupt, overload, or reverse-engineer the Service or its infrastructure;
• Introduce malware or use bots/scrapers to extract data without our consent;
• Resell or provide the Service to third parties except as permitted in an Order.

6. Fees and Payment

Subscriptions are charged per Workspace, on the terms set out in your Order or plan. Where you purchase directly through our website, subscriptions renew automatically each billing cycle unless cancelled under Section 7, and payments are processed by our payment provider (Paddle), who handles billing and acts as merchant of record. Where you have a signed Order, its pricing, term, and payment terms control.

Fees are generally non-refundable except as required by law or stated in your Order. We may change standard pricing with reasonable prior notice; changes take effect at your next billing cycle, and any fixed pricing in a current Order is honored for its term.

7. Plan Changes, Term and Termination

You may upgrade your plan at any time; the higher plan and its pricing take effect immediately.

Downgrades and cancellation require advance notice. During the notice period your current plan continues and remains payable; the change takes effect at the end of it. Notice runs from the date we receive your written request.

• Downgrade by one level: two (2) months' notice.
• Downgrade by two or more levels: six (6) months' notice.
• Cancellation: six (6) months' notice.

Downgrading may reduce features or capacity; we are not liable for loss of functionality or data that the lower plan does not support. Where you have a signed Order, its term and notice provisions control.

We may suspend or terminate a Workspace for material breach of these Terms, giving you [notice — e.g. 14 days] to fix the problem first, except where immediate action is needed for security, legal, or abuse reasons. On termination, Section 3 (data export) applies.

Provisions that by nature should survive termination — including data ownership, IP, warranty disclaimers, and liability limits — survive.

8. Warranties and Disclaimers

We work hard to keep Itsy reliable, but the Service is provided "as is" and "as available." We don't warrant that it will be uninterrupted, error-free, or fit for a particular purpose beyond what's set out in an Order or SLA. This does not exclude any warranties that cannot be excluded under applicable law.

9. Limitation of Liability

To the extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, or for lost profits or data. Our total liability arising from the Service is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law (such as for fraud or death/personal injury caused by negligence).

10. Confidentiality

Each party may receive confidential information from the other and agrees to protect it and use it only to perform under these Terms.

11. Feedback

If you send us suggestions or feedback, we may use it freely to improve the Service without obligation to you.

12. Governing Law

These Terms are governed by the laws of Iceland. Disputes will be resolved in the courts of Reykjavík, unless your Order states otherwise.

13. General

If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a right isn't a waiver of it. We may update these Terms by posting a revised version and, for material changes, giving reasonable notice; continued use after changes take effect means you accept them.

14. Contact

Questions, support, or DPA requests: hi@itsy.so

Marketing communications are optional and separate from your account — you can opt in or out at any time, and we won't add you to marketing lists without your consent.