Árni Gunnar Ragnarsson·March 27, 2026

#26.13 - Smart Communication Insights & Order Lifecycle Complete

Your admin dashboard now features a powerful Communication Effectiveness widget that tracks how well your email campaigns perform. See at a glance your delivery rates, open rates, and bounce rates over time with smart color indicators that alert you when metrics need attention. Filter by 7, 30, or 90 days to spot trends, and drill down into individual action performance to understand what resonates with your customers.

We've completely reimagined how orders flow through your system. Orders now automatically transition to 'Completed' when trips depart, then can be 'Locked' to prevent accidental changes to financial records. This gives you confidence that historical data stays accurate while still allowing flexibility during active booking periods. The orders list now shows completed orders by default, and new visual badges make status crystal clear.

Trip readiness scoring has gotten smarter too. Each trip displays a visual indicator showing how prepared it is for departure, considering payment status, participant details, and booking confirmations. The score updates in real-time as you work, helping you prioritize what needs attention. Plus, we've expanded code fields to 128 characters across the system, giving you more flexibility in naming conventions.

Want to get product updates directly to your inbox?

Sign up for our semi-regular newsletter to stay up to date with all the things happening at Itsy!